- Booking & Service Workflow
How does the service booking and execution process work?
Our service model is structured for transparency and precision. First, customers submit project details and requirements via our online inquiry form on our website www.ceilingrepairly.com. Following an initial review, we communicate to discuss specific project requirements, scope, and technical parameters. Upon mutual agreement, customers pay an initial booking deposit through our checkout system. We then schedule and dispatch our specialists for on-site execution, assessment, and final delivery at the designated property in Europe.
What is the purpose of the initial online deposit?
The initial payment collected online represents a booking deposit for reserving on-site labor, technical assessment capacity, and scheduling time slots. This deposit is factored into the total quotation established during the preliminary consultation phase. Final pricing and settlement terms for the completed works are finalized following the on-site evaluation and execution phase.
- Pricing & Payments
What payment methods and currencies are accepted?
We accept major credit and debit cards processed securely through our authorized payment gateway. All transactions are settled in Euros (€) and comply with applicable European payment authentication standards, including 3D Secure protocols, to ensure maximum transaction integrity and data protection.
Are taxes included in the quoted service prices?
Yes. In compliance with statutory requirements for services rendered within Germany and the European Union, all stated prices and quotations include applicable statutory Value Added Tax (VAT), unless explicitly stated otherwise for specific commercial contracts.
- Cancellations, Withdrawals & Refunds
What is the consumer right of withdrawal for service bookings?
For consumers residing within the European Union, statutory regulations grant a 14-day right of withdrawal from service contracts without providing any reason, provided that the service execution has not yet commenced with the consumer’s prior express consent and explicit acknowledgment that they lose their right of withdrawal once the contract has been fully performed by the provider. Cancellation requests must be submitted in writing via email to beauty@ceilingrepairly.com.
How are booking deposits refunded in the event of cancellation?
If a service booking is cancelled by the customer prior to the dispatch of our technicians or before the commencement of on-site preparation, eligible deposits will be refunded using the original method of payment within 14 business days. Administrative or preparatory costs already incurred may be deducted where permitted by statutory provisions.
- On-Site Operations & Customer Responsibilities
What are the customer’s obligations prior to on-site service delivery?
Customers are responsible for ensuring unobstructed access to the work area, securing necessary property permissions (such as landlord or building management approvals), and removing valuable personal items from the immediate repair zone. Adequate utilities, including electricity and lighting, must be accessible at the service location.
What geographical regions do you service?
Our on-site ceiling repair services are primarily offered across Germany and selected regions within the European Union, coordinated directly through M-T-D Innenausbau GmbH. Service availability is verified during the initial inquiry and quotation confirmation process.
- Legal & Regulatory Compliance
How is personal data collected and protected?
We process personal data strictly in accordance with the General Data Protection Regulation (GDPR) and German federal data protection laws. Information collected via our contact forms and booking system is utilized solely for customer communication, contract fulfillment, and statutory record-keeping obligations. Data is never shared with unauthorized third parties.
How can customers contact customer support or submit formal inquiries?
For any questions, support requests, or contractual inquiries, customers may reach our support team via email at beauty@ceilingrepairly.com, by telephone at +49 8930908660, or by mail at Feldkirchener Str. 25, 85622 Vaterstetten-Weißenfeld, Germany.
Corporate & Legal Identification:
Company Name: M-T-D Innenausbau GmbH
Registration No.: HRB 267953
Address: Feldkirchener Str. 25, 85622 Vaterstetten-Weißenfeld, Germany